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Frequently Asked Questions
Please reach us at socials@connectpower.co.uk if you cannot find an answer to your question.
You can switch very easily, using our team at Connect Power to help you find the best utility prices in your area.
Our team use the following method each time -
- Provide your postcode & address
- Tell us how much energy you use if the query is regards to electric, we are able to access your meter details so knowledge of current suppliers isn't necessary.
- We'll show you the best energy deals in your area, dependent on your preference.
- We will help you choose the plan that best suits you.
- Sit back, you've now switched! We'll take care of the rest for you.
- Previously been objected to switch over? We have a in-house objections team at hand to assist you with this.
At Connect Power, we treat all of our clients as individuals and we are a very flexible company, we are able to offer our multi business customers one unified end date for all utilities if set up in a package, so you only have to only remember one date.
There are many reasons your electricity bill could feel inflated. The first of these is if your current fixed price plan has ended. When you enter a fixed price plan it protects you from any price increases for the time of your contract. When this comes to an end you will automatically be enrolled on to deemed tarriff rates, which are usually a lot more expensive - sometimes up to 40%.
This basically means you are out of contract, which is the perfect time to use Connect and find the best rates for you. Out of contract, you will now be free to switch to another supplier or enter a new fixed plan with the current supplier hassle free with the help of our objection team.
Another reason these could be coming back higher is due to how your meter readings could be being estimated. Our team can help check your bill is based on actual readings of your electricity meter rather than estimated ones.
It's important to take your own readings so that you get charged accurately, the new smart meters can also prevent this happening. A smart meter will read your meter readings correctly down to the penny, there will be no need for you to do anything.
Majority of our trusted suppliers install these free of charge.
Our focus on the utility sector, combined with our comprehensive listing criteria, direct enquiry forms, complaint management services, and rate procurement optimization, makes us a unique company for both consumers and suppliers. Our friendly team strive to ensure positive customer feedback and will always ensure you are treated with kindness, fairness and honesty.
No. Connect Power aim to discover which product is best for your business, business type and size is irrelevant to our team. If you have any questions, we’re always happy to help, so please contact us to discuss your options.
Frequently Asked Questions
We handle all your key business utilities in one place — including commercial electricity and gas, water, waste bins, broadband and phonelines — making it easier to manage and save across the board.
We compare a wide panel of trusted suppliers to find the most competitive rates based on your usage and needs. By understanding your current contract and energy consumption, we can identify better-value tariffs that aren’t always available directly to the public.
If you move premises, your current energy contract doesn’t automatically transfer with you. In most cases, you’ll need to agree a new contract for your new location. We can handle this for you — making sure you’re set up on a competitive rate from day one and helping you avoid being placed on deemed tariffs.
You don’t pay us anything directly. We’re paid commission directly from the suppliers we put you with, and our commission is already included within the rates we offer which is included within the unit rates of your contract and varies depending on your usage — so there are no hidden fees or extra costs.
A Letter Of Authority (LOA) is key when it comes to switching your energy.
This simply allows us at Connect Power to liaise with your current energy supplier on your behalf, meaning less time for you spent dealing with queries and hold times, more time for your business amenities. This also allows our objections team to deal with any objections received during switch overs - ensuring a seamless switch for your business.
Yes, we work with a range of trusted suppliers that offer 100% renewable energy tariffs. If sustainability is important to your business, we can help you switch to greener options without compromising on value.
Using a broker saves you time, hassle, and often money. Instead of contacting multiple suppliers yourself, we compare a wide range of options on your behalf and help you secure a competitive deal. We also handle the switching process and provide ongoing support—something you won’t always get when going direct.
Connect Power is an independent brokerage for businesses in the UK. Company No. 10295516. ISO Registration No. ZA266979