- YOUR FEEDBACK MATTERS -

 At Connect Power we are committed to continuous improvement and passionate about giving our customers an exceptional service.
If you’re dissatisfied with the service you’ve received from Connect Power, please let us know and we will look into it as soon as possible. A complaint can be made to us either by phone or in writing (including by email). 

Clients making complaints will always be treated with courtesy and respect at all times.
Once we receive your complaint, a member of our  team will be in touch to confirm it’s been received and we will immediately look into it.
We aim to resolve any complaint within 14 working days. A customer complaint can be resolved in a number of different ways dependent on circumstance.
If you are still dissatisfied with the resolution that we provide or your complaint has been unresolved for more than eight weeks, you can escalate your complaint to Ombudsman Services. Ombudsman Services is impartial and free for you to use.